Last updated: 12 July 2026
1. Who you are contracting with
These terms are between you and Vaulex Group Ltd (company number 17004770, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ), trading as Vaulex Secure File Transfer. By creating an account or sending a file, you accept them.
2. Your account
You must be at least 18 and able to enter into a contract. Give us accurate details and keep them up to date. You are responsible for what happens under your account, so keep your password to yourself and turn on two-factor authentication if you are handling anything sensitive.
3. What you may and may not send
Your files remain yours. We claim no ownership over anything you upload. But you must have the right to send what you send, and you must not use Vaulex for anything unlawful. The full list is in our Acceptable Use Policy, which forms part of these terms. Breaking it entitles us to remove content and close your account.
4. Plans, payment and cancellation
- The free plan is genuinely free and requires no card.
- Paid plans are billed in advance on the interval you chose (monthly or annually) and renew automatically until you cancel.
- You can cancel at any time from your dashboard. Your plan then runs until the end of the period you have already paid for, and is not renewed.
- Prices are in pounds sterling. We will give you at least 30 days' notice by email before any price change.
5. Refunds
If the service is materially broken and we cannot fix it, contact us and we will sort you out fairly. We do not otherwise offer refunds for part-used periods, because you can cancel at any time and keep the benefit until it runs out.
6. Storage limits and expiry
Each plan has a storage allowance, a maximum transfer size, and a retention period. These are shown clearly on the pricing section before you buy. Files are deleted automatically when they expire. Vaulex is a delivery tool, not a backup service — always keep your own copy of anything you cannot afford to lose.
7. Availability
We work hard to keep the service up but we do not guarantee it will never go down. We may need to take it offline occasionally for maintenance, and we will try to do that at unsociable hours.
8. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that: we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data where you have not kept your own copy. Our total liability to you in any 12-month period is capped at the amount you paid us in that period (which, on the free plan, is nothing).
This is a business service. If you are a consumer, your statutory rights are unaffected.
9. Suspension and termination
We may suspend or close your account without notice if you breach these terms or the Acceptable Use Policy, if we are legally required to, or if your use puts the service or other customers at risk. Where it is safe and lawful to do so, we will tell you why.
10. Changes to these terms
We may update these terms. If the change is material we will email you at least 30 days beforehand, and you are free to cancel if you do not like it.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.